FAQ

We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club debit and credit cards, both online and in our retail shops. 

Online orders can also be placed via Amazon Payments, Apple Pay, and PayPal Express Checkout, just keep in mind PayPal enforces a 60 day refund window.

Get in touch! Drop us an E-Mail at support@sisterish.com or give us a ring at (631) 494-9894. We’re here 8:00am to 7:00pm Eastern. 

We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations…and pretty much anything else you can throw at us. Plus, we’re nice and somewhat fun.

We process orders quickly, so we’ll do our best to help you with any changes or cancellations before your Sisterish starts making moves. Send us a note as soon at possible at support@sisterish.com. You can also give us a ring at (631) 494-9894 between 8:00am and 7:00pm Eastern.

Products on Sisterish are designer made and hand crafted. Due to the intricate and unique nature of the ethnic products available on our website, we take great pains in ensuring that we deliver only the best quality products.

We ask for 1-2 business days for our team to pack & ship your full order for all the items that are in stock. If you select a design that requires customization or is out of stock, we will have our team in India exclusively create it for you. Such orders may take up to 3 weeks before they are shipped out. In such a case, we will be getting in touch with you personally to make sure the order goes through smoothly.

Orders placed for before 2:00pm est will ship that evening, order volume permitting. Orders placed after 3:00pm est on Friday—or over the weekend—will ship on Monday. If you want to double-check on your order status, send us a note at support@sisterish.com or give us a call at (631) 494-9894.

Most orders will ship from our store/warehouse in Pennsylvania. 

If your order ships in separate packages, we will send you multiple tracking numbers. We’re pros when it comes to tracking packages, let us know if we can help locate yours. As usual, you can reach out by emailing us support@sisterish.com

With Free Shipping, your order will arrive in 3–6 business days and will be delivered by either UPS or USPS, depending on your shipping address. You can upgrade to 2-Day Shipping for $15 at checkout, which will be delivered by UPS two business days after it’s picked up by the carrier. 

To double check ETA’s and shipping speeds to your location, reach out to our team at support@sisterish.com

At the moment, we only ship within the US as we focus on building the Sisterish brand from our home court. We aim to revisit international shipping down the track and are excited to be #MySisterish with you in the future!

Sisterish does not deliver to APO/FPO/DPO addresses. Customers are requested to provide full addresses with the postal code.

Sisterish will not be liable for delays resulting from incomplete address listings. In such cases the customer will have to bear the reshipping charges.

Buying clothes on the internet is tough; let’s chat through it. Reach out to support@sisterish.com or give us a call at (631) 494-9894.

Take a glance at our Size Chart for more specific measurement guidelines.

Yep - we are planning to have full-time pop up shops around the US, for now we are just working from Pennsylvania. Visit our store page to the see roster, we will keep it updated. Come on by!

We recommend keeping things cool - As these are handcrafted garments, we recommend dry Clean only. Do not tumble dry. However, some of the dresses have been wash tested, which will be indicated in their respective product page.

Have a discount? Awesome! You can add it to your order when moving through checkout. There will be a box on the right side of the screen above your order’s subtotal. Enter the code and your total will reflect the new amount. 

Our website allows one discount code per order. If you have multiple discounts, save one for your next order or send it to a friend. Sisters do share the good things #sisterish. 

Discount codes are only applicable to "discountable" items. Exclusions include Gift Certificate, third part merchancise, and other items.

Trouble with discount codes is commonly caused by expiration dates or what’s in your shopping cart. Double check if the code you received has any restrictions, like a price hurdle or expiration date. Discount codes are also only applicable to "discountable" items. Exclusions include Gift Certificates, third party merchandise, and other items. 

Code still not working? Email our team at support@sisterish.com we can help troubleshoot from there!

Returns are accepted on all unworn, undamaged items within 30 days of purchase. Please return each item looking new, with tags still intact. A quick try-on is cool — wearing to an event or an occasion is less cool. 

We are committed to technical apparel that lasts. If your product fails to perform or is damaged due to a material or manufacturing error, we’ll replace it or work with you on another solution. All replacements are at the discretion of our team — we pledge to keep you Styled well..

To start a Return or Exchange, go over to returns.sisterish.com and enter your email. We’ll send you an email that links to your order history — from there, you can select which items you’re sending back and print a prepaid return label. 

Hop over to returns.sisterish.com and move through the usual return steps. You’ll receive a prepaid shipping label once we know which items you’re sending our way.

Your return is making moves! From start to finish-line, please give your refund/exchange 7-14 days to get back to you. 

Our Returns Team is located on the East Coast, so return travel may take up to 5 business days + 3-4 days for processing. Once we have your items checked in, we’ll send the refund your way.

If within 14 days of your purchase the price of a Sisterish item in your order is reduced, we’ll shoot you a refund for the difference. Just send our team a quick note!

If there is a delay in delivery caused due to any natural calamity, holidays or any other unforeseen circumstance, Sisterish shall not refund, return, replace or exchange any order.

In case the delay in shipping is caused due to unavailability of stock Sisterish shall inform you by email and you will be able to choose an alternate product, opt for store credit or receive a refund for that product.

Currently, we manufacture all our products in India. 

As most of our products are hand-crafted, the provide employment opportunities to the people in India. The workers that our manufacturers have been working with have been very happy and excited with their business. Every sale that we make, It's a win of their efforts and we wish to continue these efforts and hopefully someday have enough business for an entire village to participate in. Made in India!

We love our customers and will do take every possible effort to keep the updated of the latest and the greatest. Hear about the everything we do, either through our newsletter or our social handles. We also love social our social accounts.

Something caught your eye & you click your size—it’s sold out… Bummer! Enter your email into the box that pops up in place of “Add To Bag,” we’ll let you know as soon as your style/size in back in stock.

As we are starting up, we haven't gone full-fledged with the stocks but our manufactures are waiting on the love you show to our products. We will make every effort to re-create the same item for you. However, as the business is completely of hand-crafted products, it may happen that there is an similar item available or can be specially created for your taste.

Woohoo! 

We are excited that you want to partner with us. We do require you to have some pre-requisites and will love to discuss a plan.

We are happy to work with you for your retail store in the USA. Send us an email support@sisterish.com